Feinschild Returns & Refund Policy

At Feinschild Jewelry, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Refunds

You may return eligible items within 48 hours (2 days) of receiving your order for a full refund.

To be eligible for a refund:

• The item must be returned within 48 hours of delivery.
• The item must be unused, unworn, and in its original condition.
• All original packaging, certificates, gift boxes, and accessories must be included.

Once we receive your returned item, it will be carefully inspected. We will notify you by email or WhatsApp once we have received your return and whether your refund has been approved.

If your refund is approved, it will be processed automatically to your original method of payment. Please allow up to 30 days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Please note that original shipping charges are non-refundable. If your order qualified for a refund, the shipping cost will be deducted from the refunded amount.

Exchanges

We are happy to offer exchanges within 30 days of receiving your order.

To qualify for an exchange:

• The item must be returned within 30 days of delivery.
• The item must be unworn, unused, and in its original condition.
• All original packaging, certificates, and accessories must be included.

Once we receive and inspect the item, we will notify you whether your exchange has been approved.

Sale Items

All sale, promotional, clearance, and discounted items are final sale and cannot be returned or exchanged.

Gift Orders

If the item was marked as a gift when purchased and shipped directly to you, you will receive a Feinschild Jewelry Gift Certificate for the value of the returned item once the return has been approved. Cash refunds are not available for gift purchases.

Non-Returnable Items

The following items are not eligible for refunds or exchanges:

• Custom-made or special-order jewelry.
• Sale, promotional, or clearance items.
• Gift cards.
• Items that have been worn, damaged, altered, resized, engraved, or are not in their original condition.
• Items returned after 30 days from the date of delivery.

How to Return Your Order

Please send your return to:

Feinschild Jewelry
Nachal Neitzanim 16
Beit Shemesh 9909624
Israel

Before sending your return, please notify us by WhatsApp or email and include your tracking number once the package has been shipped.

For high-value items, including diamond jewelry, please contact us before shipping so we can provide the appropriate insured shipping instructions.

Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time before the refund is officially posted.
3. Contact your bank, as processing times can vary.

If you have completed all of the above and still have not received your refund, please contact us.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, we’re happy to assist you.

• WhatsApp
• Mail

FAQ

How long do I have to request a refund?

You may return eligible items within 48 hours of receiving your order for a full refund, provided the item meets our return conditions.

How long do I have to exchange an item?

Eligible items may be exchanged within 30 days of receiving your order.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you if your refund has been approved. Approved refunds are processed to your original payment method and may take up to 30 days to appear on your statement.

Are sale items eligible for refunds or exchanges?

No. All sale, promotional, and clearance items are final sale and cannot be returned or exchanged.

Can I return a custom-made or special-order item?

No. Custom-made, personalized, engraved, and special-order items are not eligible for refunds or exchanges.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent. Original shipping charges are non-refundable.

How do I start a return?

Please contact us by WhatsApp, phone, or email before sending your item. Once your return has been shipped, please provide your tracking number.

What if my refund hasn’t arrived?

First, check your bank account and contact your credit card company, as refunds can take time to post. If you still haven’t received your refund after 30 days, please contact us.